.png){kind=logo}
Non-Clinical Opportunities
The Colte Partnership employs approximately 400 team members across ten different sites; nine Branches and our Executive Office. Our Branch teams are managed by highly experienced Practice Managers and Branch Supervisors who are dedicated to the smooth running of their respective Branches and do a fantastic job.
Referral Administrator
Head Office, Feering
The Partnership is currently looking for a Referral Administrator to join our friendly and hard-working secretary team, this role is for maternity cover. The ideal candidate will be able to undertake all secretarial duties including Audio typing, email monitoring, dealing with queries and referral sending using correct referral pathways.
The post holder’s responsibilities will include:
To carry out the processes for eReferral / Choose and Book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible. Ensuring that ghost appointments are booked where necessary.
To chase up any referrals that have not been processed within the expected timescale.
To chase any patients who have not actioned their referrals or collected their paperwork.
To complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances.
To provide cover for members of the referral team during periods of sickness and annual leave
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To assist in any in-house data analysis of referral processed.
To be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
Knowledge and experience of using medical terminology would be an advantage but is not an essential. Experience of working within Primary Care would be preferred. Use of Systm one and/or Emis would be an advantage but not essential as training can be provided to the right candidate.
Interviews will be carried out for successful applicants on receipt of CV and covering letter, and we reserve the right to retract the advert if a suitable person is found before the end date.